POLY EDUCATIONAL SERVICES CO., LTD
Phú Mỹ Hưng Campus, District 7, HCMC
CUSTOMER SERVICE SUPERVISOR
Job Description:
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Maintaining a positive,
empathetic, and professional attitude towards parents at all times.
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Responding promptly to
parents' inquiries.
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Communicating with
parents through various channels.
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Acknowledging and
resolving parent complaints.
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Knowing our products
inside and out so that you can answer questions.
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Processing orders, forms,
applications, and requests.
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Keeping records of parent
interactions, transactions, comments, and complaints.
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Communicating and
coordinating with colleagues as necessary.
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Providing feedback on the
efficiency of the customer service process.
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Ensuring customer
satisfaction and providing professional customer support
Requirements:
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University graduate.
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Native like Korean level
in both speaking and writing.
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Ability to use English to
communicate with the expat team.
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Experience with Korean
customers is highly desired.
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Ability to stay calm when
customers are stressed or upset.
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Comfortable using
computers and Google Drive.
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Experience working in 5
star hotels or hospitality is preferred.
Benefits:
- Competitive salary in line with experience and capability.
- Attractive commission when targets are achieved.
- Annual KPI evaluation for salary review.
- Social, health & unemployment insurance.
- Premium Healthcare insurance.
- Annual leave days: 12 days/year.
- Tuition fee discount for family members.
WORKING SCHEDULE: 43 hours/ week
WORKING LOCATION: 44 Phan Khiem Ich Street, Tan Phong Ward, District 7,
HCMC.
Contact information:
Please
send your CV in both English and Korean to: yourcareers@polyvietnam.edu.vn
